This document summarises the main points which emerged from an exercise undertaken to establish the extent of work taking place in the area of contract specifications. Three regional health authorities (Trent, East Anglia and Wessex) and selected districts outside these regions with acknowledged track records in quality were targeted for ...
This report is intended to share the learning which a group of NHS managers derived from an exploration of total quality management (TQM) in the NHS. It sets out to examine the relevance of TQM to the NHS, points out some of the challenges posed by it, and suggests a ...