The King’s Fund Point of Care programme aims to improve the experience of patients in hospital and to support staff to provide high-quality, patient-centred care. Hospital staff are working in highly pressurised environments and the nature of their work is complex, intense and emotionally challenging. This has an impact on ...
Consistent, reliable high-quality care is what all patients want and health workers aim to provide. However, the reality for most patients, particularly those in acute hospitals, often falls far short of the ideal. In the context of acute care, the risks of fragmentation and breakdown in care co-ordination are high, ...