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  • User feedback in maternity services.

    Schöpfer:
    Wenzel, Lillie, The King's Fund, and Jabbal, Joni
    Publication date:
    Abstract:
    Patient feedback is an important tool for tracking the experience of those who use NHS services and, through this, the quality of care they receive. It also plays a key role in identifying problem areas and shaping service improvements. Maternity services are using a variety of feedback mechanisms, in addition ...