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Filtering by: Author Pearce, Katherine Subject Telephone services

NHS Direct : learning from the London experience

Author:

Pearce, Katherine, King's Fund, and Rosen, Rebecca

Publication date:

2000

Abstract:

NHS Direct is a nurse-led telephone helpline which was launched in three pilot sites in 1998. An evaluation of the first three sites is still underway and, although preliminary results show high satisfaction among service users, it is too early to draw conclusions about the impact of NHS Direct on ...