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Patients' experience of using hospital services : an analysis of trends in inpatient surveys in NHS acute trusts in England, 2005-13.

Author:

The King's Fund, Graham, Chris, Jabbal, Joni, Thompson, James, Raleigh, Veena, Sizmur, Steve, Picker Institute Europe, and Coulter, Alice

Publication date:

2015

Abstract:

Patient surveys - recognised internationally as a key marker of the quality of care, and an important tool for improvement in the NHS - provide a unique perspective, complementing the wealth of other data on hospital performance gathered by trusts and regulators. Now, for the first time, The King’s Fund ...