The aim of this report is to help those planning to survey patients' opinions on hospital care by summarising the experience of others who have already done so. It describes the different types of surveys used, the resulting action achieved and a summary is given of changes in levels of ...
This document gives instructions as to how patient satisfaction surveys may be undertaken, particularly in the psychiatric hospital setting. The aim of the study is to : assist psychiatric hospitals to gain information on the views of their patients, both favourable and on priorities for change, and thus enable the ...
The aim of this study are: a) to assist the hospital to gain information on the views of its patients, whether showing satisfaction or making a suggestion for improvements, so that it can take action when desirable and practicable; b) to enable each hospital to compare its results with those ...