Produced as part of the Point of Care: Seeing the Person in the Patient report. It contains interviews and focus groups, and the transcripts from the recordings which were analysed to produce this final document.
Technology is widely used in many areas of life, and the NHS Next Stage Review highlighted the role that technology can play in improving health outcomes. However, the use of everyday technologies such as email and online booking systems is poor in the health service. This report aims to improve ...
How can we ensure that patients in hospital are treated with respect and compassion? The Point of Care programme has been set up to transform patients' experience of care in hospital, and to enable health care staff to deliver high-quality care. Based on existing research and qualitative studies with patients ...