Published Work

Breaking the language barrier : a collection of good ideas and practical suggestions which have been found helpful in overcoming communication difficulties experienced with overseas patients and staff whose comprehension of English is inadequate

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Author
Contributor
  • Hinks, M. Dorothy
  • Thompson, Elizabeth
Place of publication
  • London
Publisher
  • King's Fund Centre
Publication date
  • 1976
Issue
  • 12
Pages
  • 45
Series
  • KF project paper
Abstract
  • The King's Fund Centre first became interested in the problem of language difficulties with overseas patients when great concern on this matter was expressed by groups of `shop window' staff in discussion meetings at the Centre - the telephonists, receptionists and hall porters who frequently form the patient's first contact with the hospital. A questionnaire circulated widely throughout the country to health and social service authorities, voluntary organisations and interested individuals in an attempt to identify areas of need, produced a wealth of both problems requiring solutions and suggestions for improvements as well as a variety of visual aids to improve communication. The results are presented in this publication.
Note
  • Pagination: 45p. + appendix
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