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Total quality management in the NHS (September 1991)

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Author
Place of publication
  • London
Publisher
  • King's Fund Centre
Publication date
  • 1991
Pages
  • 11
Abstract
  • This report is intended to share the learning which a group of NHS managers derived from an exploration of total quality management (TQM) in the NHS. It sets out to examine the relevance of TQM to the NHS, points out some of the challenges posed by it, and suggests a framework for its implementation. It is prefaced by an account of TQM and its current place in the wider area of organisational development.
Note
  • Pagination: [11]p.
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