Quality assurance in mental health services : quality assurance action planning and standard setting through observation of service delivery (ENQUIRE) : final report phase I : Sept 1991 - Feb 1992

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The mental health services within Mid Glamorgan are in a period of considerable change and renewal. The joint county plan for Mid Glamorgan sets out strategic planning objectives to achieve these changes, reflecting the views of service users, statutory agencies and voluntary organisations. Contained within the plan is the commitment to develop quality assurance methods which can assess the degree to which objectives of the service are being met. The Central Joint Planning Team (Mental Illness) in conjunction with the King's Fund College and with funding support from the Welsh Office has now carried out using the ENQUIRE system, the first phase of a quality assurance programme. This method of appraising the quality of service uses direct information obtained from people at the point of service transaction. This is the point where resident and care worker, patient or nurse or day service user and worker meet.

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