Published Work

User feedback in maternity services.

Público Deposited
Author
Place of publication
  • London
Publisher
  • The King's Fund
Publication date
  • 2016
Pages
  • 66p.
Abstract
  • Patient feedback is an important tool for tracking the experience of those who use NHS services and, through this, the quality of care they receive. It also plays a key role in identifying problem areas and shaping service improvements. Maternity services are using a variety of feedback mechanisms, in addition to national tools, to help them understand women’s experience of maternity services. This report looks at what maternity services are doing locally to collect, analyse and act on user feedback. It describes the challenges of adopting the different approaches and highlights the features of organisations that are successful in user feedback activities.
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